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Relationship Management
Financial Institution Relationships
Because merchant services shouldn't have to consume your busy schedule,
Payscape's assigns a Client Relations Consultant to proactively manage the
account for your financial institution. The assigned individual consults
and builds rapport with your team, providing training, strategic advice,
goals and other important management initiatives. Your consultant will continue
to update you on campaign progress, industry news and trends, portfolio reviews
and goal progress.
Here is what you can expect from Client Relations:
- Refer new prospects
- Collaboration for program kick-off
- Branch training
- Marketing strategy and incentive campaign development
- Customer list generation for current account transition
- Open communication with financial institution representatives
- Program progress reviews
- Lead status reports that show the leads each branch has generated
- Campaign goal updates
Merchant Support
Payscape offers your customers the same personal service they would expect
from you, 24 hours a day, 365 days a year. With an average hold time of
32 seconds and an abandonment rate of only 4 percent, the highly trained,
in-house support team is able to handle any customer service or technical
issue. More than 20% of our staff is bilingual, speaking both English and
Spanish. Additionally, all representatives have access to a translator
for virtually any language, free of charge to your financial institution
and your merchants |
